Covid-19 Office Procedures

by Caroline von Fluegge-Chen

Covid-19 Office Procedures

The Balance Atlanta community is our extended family. We care about each and every patient with enthusiasm and compassion. Therefore, to ensure everyone’s safety during the Covid-19 pandemic, we have made specific modifications compliant with CDC regulations. Health and well-being are the priorities.

  • Chiropractic office hours are from 10-6. Additional hours will be added at our discretion.
  • New and established patients are scheduled at different times.
  • We are able to see only a certain number of patients per day at per time slot. We ask that respect our limited time as we strive to serve our clients in a safe and efficient manner. 
  • All patients receive an email notice 2 days prior to their visit and a text reminder 2 hours prior. It is your responsibility to communicate with our staff by phone, email or text if you need to make a short-notice change, otherwise the full visit fee will be charged.
  • New patients are required to provide 24-hour cancelation notice to avoid being charged in full. 
  • Products purchased at Balance Atlanta cannot be returned. All sales are final.
  • Appointment times are specific. Please be punctual.  
  • We will write your name on the sign in sheet.
  • Unless you’re a parent accompanying your child, no “visitors” are allowed.
  • If you prefer waiting in your car, we’ll text you when it’s your turn.
  • It is your responsibility to stay healthy and to protect us from illness.
  • Do not make an appointment if you are sick.
  • We’re trying to move quickly to minimize time spent in the office.
  • Chiro patients must bring a towel to place on adjusting table.
  • Bring a mask, wear a mask. 
  • All patients wash hands upon arrival.
  • Hand sanitizer is available for your use.
  • Dr. Caroline washes her hands before and after each patient.
  • Please do not apply heavy lotions prior to your adjustment.
  • Please shower and/or change your clothing if you have worked out prior to your adjustment.
  • Only two, not three tables are being used for adjustments. The middle table is “closed.”
  • Adjusting tables are disinfected after each patient.
  • Patients may opt to be adjusted in the exam/x-ray room instead.
  • Dr. Caroline offers Telehealth for new patients seeking more information and general advice in the areas of Functional Medicine, Chiropractic and BrainCore Therapy.
  • Established Functional Medicine clients will be consulted via telephone or Zoom meetings.
  • Established BrainCore clients are seen on site at Balance Atlanta in the designated private BrainCore room.
  • Patients who are new to BrainCore but who have not started care will receive a detailed discussion about their qEEG results via Zoom.
  • Clients who began BrainCore at the start of the Covid-19 crisis may resume their care when they choose to return to in-office treatment. Appointments are scheduled on a first come-first served basis with priority given to active patients who are currently receiving care in the office.